Hotel Serendipity

A must stay - the guest house and the tours - fabulous.

Pros: Wow - this guest house is fabulous. Cooper was so brilliant in coordinating the parking and ferry (and return) as well as sorting an agenda of wonderful tours. Clean and spacious rooms, all of the team are amazing - a must stay!!

Best hotel staff

Pros: The staff make this place great - they are so friendly and can't do enough to help you. From meeting us at the boat with ponchos and to help with luggage, to giving advice about local walks, booking the return boat, and just generally being interested in us, they made us feel really welcome. Everyone seems happy to be there. The room was big, comfortable and clean and the location is really handy for all the local restaurants, cafés, shops etc and the dock.

Cons: Nearby roosters woke us up early but not the fault of the hotel and it's quite funny. I think you'd get used to it if you were there longer than a couple of nights.

A great place to stay for a visit to Tortuguero

Pros: Karol was very responsive and made very good arrangements for us. Everyone working there is very friendly and always looking out for guests’ comfort. Upon our arrival and after a long activity they were quick to give us a glass of juice. They constantly clean the public area and rooms, so always spotless.

Great clean hotel in good location.

Pros: Great location only 5 minutes walk from town. Hotel arranged all the tours and lent us raincoats, wellies and binoculars. Staff are so friendly and polite. Food was delicious. Room was the cleanest ever!! Sitting on the balcony was lovely in the morning watching monkeys and birds. I would recommend Bar Buddha for drinks and food.

Cons: Nothing. All great.

Very good place to stay.

Pros: The people are great. Very efficient, friendly and helpful. Huge room. Comfortable bad and good bedding/mattress. Food is copious and delicious. There’s a colony of Montezuma Oropendolas nesting only metres away. Wonderful to see.

Cons: The town is busier than expected. The only way to control the shower is to reach very high. Only 3 settings:- extremely hot, too hot, cold. You couldn’t reach the control unless you are over 6’.

Fantastic stay, great wildlife and exceptional staff.

Pros: Right in the heart of Tortuguero but very quiet with wildlife all around. Boat free access to the trails and restaurants. Easy to walk to the turtle sanctuary even though it was the wrong time of year for us. Staff were exceptional and even washed and dried our clothes and provided wellies and ponchos for the walks. Evening meal with a glass of wine was exceptional value and delicious. The rooms were spotlessly clean and the friendly staff never stopped cleaning. The receptionist even took one of the guests to hospital as they were unwell during their stay. Even though the trips were more expensive, they were well worth the price as we considered that Jonnie gave us an individual VIP tour of the area and wildlife. Fantastic knowledge. Cooper had great communication with us before our stay and organised the parking at La Pavona and boat transport. Can’t recommend them enough and have never stayed in a hotel like this before.

Pros: Little oasis in Tortuguero. Everyone was really friendly and helpful from organising the parking and boat to tours in the National Park.

Brilliant

Pros: The position was convenient for the town and all the staff were friendly and very welcoming.

Pros: Modern place Lovely staff. Great view and access to the sea

Tortuguero is a fascinating place and this hotel made the experience very easy thanks to the helpful staff.

Pros: The staff were very friendly and helpful with good communication, assisting with transport and organising our fantastic boat tour with guide Johnny. The chilled water in the room fridge was a nice touch. Breakfast was prepared early for us on the day we left - we loved the huge wooden table in the communal area. We spent the evening watching the sunset over the river watching the boats zip up and down. We walked the full length of the Jaguar trail and saw so many different bird species.