Markus
8/10
Austria 🇦🇹
Pros: Breakfast morning view and the Coati Poncho were a highlight. Lunch was great.
Cons: The Silvester Gala was not good at all, most people went to bed. Our room was 301 which was basically the reception area which was not nice - our friends stayed in houses starting with 500/600 - there rooms were great.
Monika
10/10
Poland 🇵🇱
A place that genuinely delivers on comfort and quality, end to end.
Pros: Hotel is beautifully located, surrounded by stunning nature that really elevates the whole experience. We stayed in a room with a private hot tub on the terrace – a true game-changer and absolutely worth it. Housekeeping delivered top-notch service throughout our stay, and the food was consistently delicious. A place that genuinely delivers on comfort and quality, end to end.
Lauren
10/10
United States 🇺🇸
Pros: Everything. This place is perfect! Staff are friendly, food is delicious, the localization is excellent. I couldn't be more satisfied.
Cons: Nothing. Everything was amazing!
Ramadane
10/10
France 🇫🇷
No rating can truly do justice to this absolutely stunning hotel. From the moment I arrived, everyth
Pros: No rating can truly do justice to this absolutely stunning hotel. From the moment I arrived, everything exceeded my expectations — the warm welcome, the elegant design, the spotless rooms, and the exceptional service. Every corner of this place radiates comfort and beauty, making it more than just a hotel — it’s an experience. The staff go above and beyond to make you feel at home, and every detail is carefully thought out to ensure a memorable stay. Without a doubt, this is one of the best hotels I’ve ever stayed in. I would give it more than five stars if I could! Highly recommended for anyone looking for a perfect blend of luxury, comfort, and hospitality.
Cons: They reached perfection!
Clare
10/10
Australia 🇦🇺
Will be back !
Pros: Loved this location, the staff so helpful. Room Quaint and clean, volcano amazing when it appears. Pool bar and restaurant easy and convenient. Secluded but can get easily to town. The tours were great too did 4 ! Oh and the staff at the spa magic hands!
Samantha
9/10
United Kingdom 🇬🇧
Wonderful views and a lovely cabin
Pros: Very boutique feel, beautiful restaurant, cabins in the middle of the forest. Lovely pool with swim up bar and incredible views of the volcano.